Description

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Grand Hyatt DFW, located inside Dallas Fort Worth Airport Terminal D, is steps from TSA checkpoints and offers direct access to all terminals. Our luxury hotel rooms and suites offer amazing runway views. Plus, our guests get to enjoy on-site dining and craft cocktails at Grand Met restaurant and bar. Full-service meeting or event spaces are the perfect setting for their next upscale business meeting.

We are looking for a hands-on leader who can support front office colleagues, anticipate guest needs, resolve concerns professionally, and maintain Hyatt service standards while balancing operational priorities in a fast-paced airport hotel environment.

Local candidates only. Candidates should currently reside in the Dallas-Fort Worth area, as relocation assistance is not being offered for this position.

Awards and Recognition

Grand Hyatt DFW and Hyatt are proud to be recognized for excellence in hospitality, service, and workplace culture, including:

• #3 in Customer Service across the Americas for all brands
• TripAdvisor Traveler's Award 2025
• Texas's Leading Airport Hotel 2025
• Fortune 100 Best Companies to Work For 2025
• People Companies That Care 2025
• U.S. News Best Hotels 2025
• Equality 100 Award: Leader in LGBTQ+ Workplace Inclusion
• AAA Four Diamond Award

Key Responsibilities

• Assist in managing the daily operations of the Front Office, including front desk, guest services, arrivals, departures, lobby flow, and guest communications.
• Support the Front Office Manager and Rooms leadership team in delivering exceptional guest service and operational excellence.
• Lead, coach, and support front office colleagues during assigned shifts.
• Ensure smooth check-in and check-out experiences for guests, World of Hyatt members, VIPs, groups, airline crews, business travelers, and international guests.
• Monitor guest arrivals, departures, room status, room assignments, special requests, and service opportunities.
• Maintain a visible presence in the lobby and front desk areas during peak arrival and departure periods.
• Respond to guest concerns, billing questions, service issues, and special requests in a professional and timely manner.
• Support service recovery efforts and follow up with guests to ensure satisfaction.
• Partner with housekeeping, engineering, security, reservations, sales, events, food and beverage, and other departments to ensure guest needs are met.
• Assist with room inventory management, occupancy review, upgrades, oversell situations, out-of-order rooms, and operational planning.
• Ensure front office colleagues are knowledgeable about hotel services, airport operations, transportation options, local area information, and Hyatt brand standards.
• Conduct pre-shift meetings and communicate daily hotel information, occupancy, VIP arrivals, group activity, service goals, and operational priorities.
• Assist with colleague onboarding, training, scheduling, performance feedback, coaching, and engagement.
• Ensure compliance with hotel policies, cash handling procedures, credit card procedures, privacy standards, safety requirements, and security protocols.
• Review guest feedback, service scores, operational reports, and shift activity to identify trends and opportunities for improvement.
• Support night audit, accounting, billing, and reporting processes as needed.
• Maintain a clean, organized, professional, and welcoming front office environment.
• Act as manager on duty when assigned.
• Perform other duties as assigned by Rooms or hotel leadership.

We Offer Excellent Benefits:

• Free Room Nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

Why make a good decision when you can make a Classic one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Classic beginning in your next career? Apply today at careers.hyatt.com.

Qualifications

• Previous front office, guest services, rooms, or hotel operations supervisory experience preferred.
• Experience in a full-service hotel, luxury hotel, airport hotel, or high-volume hospitality environment strongly preferred.
• Strong guest service, leadership, communication, and problem-solving skills.
• Ability to lead colleagues in a fast-paced, guest-facing environment.
• Knowledge of front office operations, room inventory, arrivals and departures, billing, guest recovery, and hotel systems preferred.
• Ability to remain calm, professional, and solution-oriented during high-volume periods or challenging guest situations.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to work collaboratively with housekeeping, engineering, security, food and beverage, sales, events, reservations, and other hotel departments.
• Proficiency with hotel property management systems, Microsoft Office, and guest service technology preferred.
• Experience with World of Hyatt service standards and loyalty recognition preferred.
• Must currently reside in the Dallas-Fort Worth area.
• Must be able to work a flexible schedule, including mornings, evenings, overnight shifts, weekends, holidays, and business-demand periods.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.