Description

Reporting to the Chief Executive Officer, the Director of Operations is responsible for providing strategic and operational leadership for Templemont Gardens, a 70-unit program serving Calgarians with complex needs related to mental health and addictions. In partnership with Assisted Living Alberta and Recovery Alberta, TPFA provides a unique program for those who may be underserved in the current continuum of care.
As a Registered Nurse, the Director of Operations ensures the delivery of safe, high-quality resident-centered care while maintaining operational excellence, regulatory compliance, financial stewardship, and organizational sustainability.
The Director of Operations oversees the Director of Care and the General Manager and provides leadership and accountability for clinical services, resident care, hospitality services, facility operations, risk management, quality improvement initiatives, and organizational performance. This role fosters a culture of collaboration, accountability, innovation, and continuous improvement while ensuring alignment with the organization's mission, vision, values, and strategic priorities.
The Director of Operations serves as a key liaison with residents, families, employees, healthcare partners, contractors, regulatory agencies, and community stakeholders.

Requirements

KEY ACCOUNTABILITIES
Leadership and Strategic Direction
        Provide leadership, mentorship, and performance management to the Director of Care, General Manager, and other designated leaders.

        Establish operational goals and performance measures that align with organizational strategic priorities.

        Foster a culture of resident-centered care, service excellence, accountability, and continuous improvement.

        Lead organizational planning initiatives and support the implementation of strategic objectives.

        Promote collaboration between clinical, operational, administrative, and support service teams.

        Participate as a member of the senior leadership team and contribute to organizational decision-making.

        Develop succession planning and leadership development strategies to ensure organizational sustainability.

Clinical Oversight and Quality Management
        Provide clinical leadership and oversight to ensure the delivery of safe, evidence-based, and resident-centered care.

        Ensure compliance with Continuing Care Health Service Standards, Accommodation Standards, Infection Prevention and Control requirements, and all applicable legislation and regulations.

        Monitor and report on quality indicators, clinical outcomes, incidents, complaints, and risk trends.

        Lead quality improvement initiatives designed to enhance resident outcomes and service delivery.

        Support the Director of Care in managing clinical programs, audits, inspections, investigations, and accreditation activities.

        Ensure appropriate systems are in place for medication management, infection prevention and control, resident safety, and clinical documentation.

        Review and evaluate resident and family satisfaction data and implement improvement plans as required.

Operations and Organizational Performance
        Provide oversight of operational activities across all facilities and service areas.

        Ensure effective coordination between clinical operations, resident services, hospitality services, facility management, maintenance, housekeeping, and contracted service providers.

        Monitor organizational performance indicators and implement corrective actions where necessary.

        Collaborate with leadership teams to ensure efficient and effective service delivery.

        Support capital planning initiatives, facility improvements, and operational projects.

        Ensure organizational policies and procedures remain current and aligned with legislative and industry best practices.

Financial Management
        Oversee operational budgets and ensure effective utilization of organizational resources.

        Monitor financial performance, identify operational efficiencies, and recommend improvements.

        Participate in annual budgeting, forecasting, and long-term financial planning.

        Review monthly financial reports, variance analyses, and operational performance metrics.

        Support funding initiatives, grant reporting, and contractual obligations as required.

        Ensure operational expenditures remain within approved budgets while maintaining quality standards.

Regulatory Compliance and Risk Management
        Ensure compliance with all applicable federal, provincial, municipal, and professional regulations.

        Lead organizational readiness for inspections, audits, investigations, and accreditation reviews.

        Monitor and mitigate organizational risks through proactive risk management practices.

        Oversee incident reporting, investigations, corrective action plans, and quality assurance activities.

        Ensure effective emergency preparedness, business continuity, and disaster response planning.

        Act as a liaison with regulatory authorities, Alberta Health Services, and other governing bodies.

Human Resources and Workforce Management
        Support recruitment, retention, workforce planning, and employee engagement initiatives.

        Promote a positive workplace culture focused on respect, accountability, and teamwork.

        Collaborate with Human Resources regarding employee relations, performance management, accommodations, return-to-work programs, and labour relations matters.

        Ensure leaders maintain appropriate staffing levels and workforce competencies.

        Support leadership teams in managing performance concerns and implementing corrective actions when required.

Resident, Family and Stakeholder Relations
        Develop and maintain positive relationships with residents, families, community partners, healthcare providers, contractors, and external stakeholders.

        Address escalated resident, family, and stakeholder concerns and facilitate appropriate resolutions.

        Support resident and family engagement initiatives and promote transparency in communication.

        Represent the organization in meetings with external agencies, professional associations, and community partners.

Occupational Health and Safety
        Champion a culture of safety and continuous improvement throughout the organization.

        Ensure compliance with Occupational Health and Safety legislation and organizational safety programs.

        Lead organizational risk assessments and corrective action initiatives.

        Support leaders in managing workplace incidents, investigations, accommodations, and return-to-work processes.

        Participate in health and safety committees and organizational safety planning.