Description

Summary

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Hyatt Regency Frisco is conveniently located just 25 minutes north of Dallas, offering 303 guestrooms and 27,500 square feet of flexible event space. This 18-story hotel is situated in the heart of Frisco at Stonebriar Centre-steps away from Dr Pepper Ballpark, Toyota Stadium (home of FC Dallas), the Frisco Discovery Center, and premier dining and entertainment options.

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The Front Office Manager is responsible for overseeing all front desk operations, including staff training, scheduling, and interdepartmental communication. This leader will play a key role in delivering exceptional guest experiences, resolving concerns efficiently, and ensuring seamless day-to-day operations within the Rooms Division. This position reports directly to the Director of Operations.

Key Responsibilities:

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• Oversee short- and long-term planning of Front Office operations
• Develop and manage labor strategies, budgets, and departmental goals
• Maintain accurate guest room inventory and operational efficiency
• Ensure exceptional guest service and satisfaction, resolving concerns promptly
• Lead, coach, and develop colleagues in alignment with Hyatt service standards
• Maintain strong communication with Housekeeping and other departments
• Ensure compliance with all operational and cash-handling procedures
• Support daily operations as needed, including performing Front Office duties
• Monitor performance metrics and implement improvements
• Establish clear expectations, manage processes, and hold team members accountable
• Ensure proper staffing levels to meet service and business demands

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Why Work at Hyatt?

• Complimentary meals in colleague cafeteria during each shift
• Free on-site parking
• Discounted and complimentary hotel nights worldwide
• Medical, Dental, and Vision Insurance (for full-time colleagues)
• Flexible Spending Account (for full-time colleagues)
• Retirement Savings Plan
• Basic Life Insurance
• Generous Paid Time Off (PTO)
• Opportunities for career growth and advancement globally

Hyatt associates work in an environment that demands exceptional performance yet provides rewarding career opportunities, job enrichment, and a supportive culture. If you are ready for this challenge, we are ready for you.

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Our Values: Empathy | Wellbeing | Respect | Integrity | Experimentation | Inclusion

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All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications

• Demonstrated ability to effectively interact with individuals from diverse cultural, disability, and ethnic backgrounds
• 4+ years of progressive hotel Rooms Management experience (preferably within Hyatt)
• At least 2 years of progressive leadership experience within the Rooms Division
• Service-oriented leadership style with strong professional presentation skills
• Hospitality or Hotel Management degree preferred
• Proven strengths including high energy, entrepreneurial spirit, and ability to motivate and develop teams
• Strong leadership, communication, and customer service skills with a focus on driving results and improving overall performance
• Clear, concise written and verbal communication skills in English
• Proficiency in Microsoft Word and Excel required
• Excellent organizational, administrative, and interpersonal skills
• Ability to stand and walk for extended periods (up to 8 hours per shift)
• Frequent movement throughout the property to support operations and guest needs