Description

Overview

Oversees and maintains all facets of the golf operation. Provides professional support, direction, management, training and leadership to golf staff associates. Promotes and nurtures customer relations and enhances the quality of the golf experience. Responsible for the day-to-day golf operations.

Experience Required

• Bachelor's degree from a four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Must be a PGA Class A Member in good standing.
• Class A member of PGA/LPGA.
• Ability to read and speak English is required.
• Knowledge of Microsoft Office applications.
• Experience with computerized POS and tee time system.
• Regularly stands, walks and sits; occasionally climbs or balances, stoops, kneels, crawls or crouches.
• Frequently uses hands; reaches with hands and arms; talks or hears; tastes or smells.
• Occasionally lifts up to 50 pounds.

Essential Responsibilities

• Oversees golf operations including tournaments, rules, tee sheet activity, merchandise inventory, range operations, player service operations, cart fleet, and may assist with supervising food and beverage operations.
• Develops, implements, and monitors an open-to-buy annual merchandise budget; monitors inventory levels and creates merchandise marketing plans.
• Maintains membership with the PGA and other professional associations and attends workshops and meetings.
• Responsible for maximization of tee sheet schedule, pricing, and tee sheet policies.
• Assists in the development and day-to-day tracking of the budget and business plan; helps control expenses in relation to revenues.
• Creates a customer service-oriented atmosphere that promotes the game of golf and meets member needs.
• Works closely with the Superintendent and Food and Beverage Manager to ensure timely communication and establish a good working relationship.
• Prepares work schedules and assigns associates areas of responsibility.
• Performs payroll tasks and monitors hours to maximize productivity and minimize overtime.
• Provides leadership and vision to golf staff and prepares them for career advancement.
• Provides golf instruction through lessons and clinics to members and guests.
• Interviews, hires, trains, plans, assigns, directs work, evaluates performance, rewards, and disciplines associates; addresses complaints and resolves problems.
• Manages department members including Assistant and Associate Golf Professionals, Teaching Professionals, Tournament Coordinator, and Guest Services Attendants.
• Ensures effective orientation and training for new associates and develops ongoing training programs.
• Monitors business volume forecast and plans manpower, productivity, costs, and other expenses accordingly.
• Implements and maintains excellent service to achieve guest satisfaction.
• Incorporates safe work practices in job performance.
• Maintains regular and reliable attendance.
• Performs other duties as required.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match (19 years of age and older).
• Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.