Description

Job Description

Manage members' experience with the relevant functions to ensure that services are delivered end to end for the members in every touch point of their journey on a timely manner and being the main point of contact including off-site customer interaction.

• Collaborate with cross functional service leaders to customize healthcare services according to the healthcare needs of the targeted population.

• Advise accurate and useful information to the members and their families on medical information or specific Bupa services.

• Direct the members and refer them to appropriate department for assistance i.e. to ensure that they will be receiving a high level of quality in medical services

• Support the understanding of customer and consumer segmentation to offer breakthrough personalized care• Support the implementation and serving of our core healthcare services.

• Report the KPI updates for each service offering with the department data analysis team.

• Prepare and conduct presentations and business updates to key leaders" Relation Manager" within the organization.

• Provide monthly feedback report on the progress of PCC program as part of updates in overall Retention report & share it with key leaders.

Skills

• Good medical background.

• Extensive experience in dealing with clients.

• Extended scale of networks